Refunds
Last updated: September 2026
Physical products may be returned where permitted by applicable South African consumer protection legislation and the applicable manufacturer's warranty.
Products may be subject to inspection before a return, replacement or refund is processed.
Where a product is defective, The Bud will work with the customer to resolve the issue in accordance with applicable statutory rights and any applicable manufacturer's warranty.
Digital services include:
Because these services may involve work being performed specifically for an individual customer, refunds may be limited once work has commenced.
Where work has not yet commenced, a cancellation may generally be processed subject to any applicable costs already incurred.
Where work has already been performed, The Bud may retain payment corresponding to work already completed.
Nothing in this policy limits any rights provided to consumers under South African law.
Hosting, domain, email, Microsoft 365 and other recurring services are billed according to the agreed billing period.
Customers may request cancellation of recurring services by contacting The Bud.
Cancellation does not automatically cancel amounts already due for services that have already been supplied.
Third-party subscription fees or charges already incurred on behalf of the customer may not be refundable.
Website development projects may require deposits or milestone payments.
If a customer cancels a project after development has commenced, the amount refundable, if any, will depend on the work already completed and costs incurred.
Where a project has been completed and approved by the customer, refunds will generally not be available for dissatisfaction resulting from subsequently requested changes outside the original agreed scope.
For computer and IT repairs, customers may be charged for diagnostic work, labour, parts and other costs incurred.
If additional work is required beyond the original request, The Bud will communicate the additional work and costs where reasonably possible before proceeding.
Approved refunds will generally be processed using the original payment method where practical.
Processing times may depend on the payment provider or financial institution.
To request a refund or cancellation, contact The Bud with your name, invoice or order number and the reason for your request.
Email: hello@thebud.co.za
WhatsApp: +27 61 516 2112
Nothing in this policy is intended to remove or restrict any rights that a customer may have under applicable South African consumer protection legislation.